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Invoice and Payment Terms and Conditions

All web services are payable in arrears within 7 days of any invoice therefore being issued and are subject to suspension or cancellation if not fully paid by the due date. All web services are subject to a "30 day" calendar month written cancellation. No cancellation will be accepted if not in a written or electronically written form. Certain web services may be subject to a "set up" fee not indicated in our pricing model and it is the customers responsibility to request such "quotations" in writing. Because web services are billed in arrears, should a customer be granted 30 days on their account, web services will be billed in advance.

All hardware, software and physical amenities are payable before delivery with a valid proof of payment required before delivery arrangements will be made. This proof needs to be submitted by email or fax to our accounts department well in advance of the requested delivery date, it is the customers responsibility to request and receive in writing any lead times required in this regard. Certain of these items may require a delivery charge that will be billed according to the specific requirements relating to the item and the delivery thereof. A handling fee will be charged on any returned item that is not deemed as faulty and this handling fee will be a minimum of 10% of the total value of the item involved. It is the customers responsibility to ensure that any quoted or ordered item meets the needs it is intended for. Easy IT will take no responsibility for any hardware incorrectly ordered or any items not suitable for the intended need of the customer unless expressly indicated in writing well in advance of its delivery or procurement. Easy IT however endeavours to provide as accurate representation of the items specifications and purpose as humanly possible.

Travel is charged at our indicated rates and is payable in arrears within seven days of invoice.

Specialized services may require different payment methods and schemes, it is the customers' responsibility to obtain (in writing) such terms and conditions prior to the services provided.

All labour, including support services and special case web service modifications, is payable in arrears within 7 days of invoicing. Because labour is only invoices every 30 days, a 30 day account can only be granted as part of an SLA between Easy IT and the customer. It is the customers responsibility to either familiarize him or herself with the Easy IT's billing model or to receive an appropriate quotation for any services rendered before any requested labour is performed.

All provided hardware, software and services remain the property of Easy IT in whole until such time as the total outstanding amount on any outstanding invoices is paid in full. The customer cannot elect to pay certain sections or invoices first and in certain cases any payment from the customer will be seen as a partial payment on all outstanding invoices at that time. Payments under normal circumstances are however listed against the oldest invoice first.

SLA customers may receive certain extended payment privileges in various regards, including bulk discount, extended hardware terms, extended labour and service terms etc. It is however the customers' responsibility (SLA or otherwise) to obtain any such extended terms from Easy IT in writing before such extended terms will come into effect.

Interest will be charged on any outstanding balances (seen as payments not reflecting in Easy IT's bank account) at 2% of the outstanding amount, 5 (five) days after payment was due. We therefore advise customers to make payment well in advance to ensure that the funds reflect in Easy IT's bank account no later than the due date. Payments outstanding for 30 days or more will incur an additional interest of 2% per month (seen as our normal billing cycle month from roughly the 15th to the 15th of the next month), each month for the duration it is outstanding. This interest will be calculated as compound interest and will remain payable in full and seen as part of the invoice amount. All terms and conditions therefore set out above will be associated with these outstanding amounts as if it formed part of the initial invoice. Further to this, each follow up - consisting of a written notification via email or otherwise and a telephone call whether answered or not - required for any outstanding invoices will incur an admin fee of R100.00 ex VAT per follow up which will be added to the account at the next billing run whether the account is settled in full or not prior to this billing run.

Should any customer have any query relating to any invoice or part thereof, Easy IT will grant an extension of 7 (seven) days on the due data of any invoice in question. It is however the responsibility of the customer to obtain such extension in writing from Easy IT. Any invoice query not referred to our accounts department in writing within the first 7 days after the invoice was issued will be seen as an attempt by the customer to delay payment. If no prior written agreement between Easy IT and the customer has been obtained by the customer , any outstanding amounts on any of the invoices in question will be handled as per our normal interest terms and conditions as set out herein, whether the query resulted in crediting of the customers' account or not.

No cash or refunds will be provided under any circumstances, credit will however be provided to a specific customer account should it be agreed to in writing by Easy IT to do so. Any credits provided will not have a compound or knock on effect to any other action set out in these terms and conditions. The client accepts that any and all services or items were provided and delivered in good order prior to the invoice, service reports will however be provided on request. The customer accepts that should any further action be required to obtain payment for any services or any items rendered by Easy IT, that any and all such costs - legal and otherwise - will be for the customers' account.

Contact Us

Western Cape Office (HQ):

Address:
2 Hildebrandt Street, Bellville
7530, Western Cape, ZA

Click here for map/directions

Tel:  +27 (0) 21 949 1551
Fax: +27 (0) 866 862 152


Gauteng Office (Satellite):

Please log all calls via our CPT branch


Other Regions Physically Serviced:

Tswane (Pretoria),Mpumalanga,Durban, Kwazulu Natal


General Support:

Mail: support @easy-it.co.za
Web: http://support.easy-it.co.za
This contact info is not for job applications, see the vacancies button.


Accounts:

Mail: accounts@easy-it.co. za
Tel:  +27 (0) 21 949 1551
Fax:
+27 (0) 866 095 512
This contact info is not for job applications, see the vacancies button.


Emergency / After Hours:

Tel/SMS:   +27 (0) 82 561 8217
Mail: support@easy-it.co.za


Or let us contact you

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